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The challenge
A forestry business in Braintree, Essex, needed secure storage for valuable tools used on multiple projects. As a result they ordered a new 20ft container from Boxtor
Due to limited site access, with overhead powerlines and nearby buildings, delivery required a skilled driver and specialist equipment. Boxtor’s HIAB lorry operator successfully navigated the site and positioned the container without issue.
However, upon inspection, the customer noticed a defect in the container’s flooring. This was an uncommon issue for the team and could be detrimental to the overall customer experience.
Our Response
The customer contacted us immediately.
Rather than scheduling a future repair or swap, our team made it a priority to resolve the issue the very same day. We located a replacement 20ft container in our stock, coordinated transport, and arranged for the new unit to be delivered that afternoon.
The faulty container was removed at the same time – no inconvenience, no delay, and no extra cost to the customer.
The Outcome
By the end of the day, the customer had the high-quality container they needed, installed exactly where they wanted it. The fast resolution meant their project could move forward without disruption.
Case study
Customer Service in Action
At Boxtor, incidents like this are rare, but when they happen, we see them as an opportunity to prove our commitment to our customers.
We believe that exceptional service isn’t about avoiding problems entirely; it’s about how you put things right.
With a 4.9/5 rating on Trustpilot from over 140 reviews, Boxtor is proud to be a leading supplier of shipping containers across the UK, and we are wholly committed in providing the very best customer service & containers in the industry.
Need a shipping container?
Whether new or used, Boxtor offers competitive prices, fast delivery, and customer service that goes the extra mile. If any unlikely issues do arise, we will be sure to resolve them quickly and efficiently.
If you are looking for a new or used shipping container, then please get in touch with our friendly team today. We look forward to helping you.
